How do I place an order?
alma chains is an online retailer, so all orders must be made online. This ensures fast, safe and secure payment and delivery of your alma purchases. To make an online order, select the items you wish to purchase in alma's shop by clicking on the 'Add to Cart' button. Once you have added all the items you wish to purchase, review your items in alma's basket. If you are happy with your selection, click on the 'Checkout' button and you will be able to finalise your payment and delivery details.
All successful order transactions will receive a payment confirmation email from PayPal within 30 minutes. If you have not received your payment confirmation email, please check your email junk or spam folder.
Postage and Shipment within Australia
All orders will be sent out using Australia Post and shipping is complimentary for Australian domestic orders. An order confirmation will be sent to you via email once your order is received.
As a guide:
Australian Metro Area deliveries should arrive within 2 – 8 business days of dispatch.
Australian Regional Area deliveries should arrive within 3 – 10 business days of dispatch.
All orders placed over the weekend will be sent out the following business day. If you do not receive your order in the timeframe specified, please contact us referencing your order number and item details.
Postage and Shipment outside of Australia
All orders will be sent out using Australia Post and shipping is $5 AUD per item for all international orders. Shipping to New Zealand is $3.50 AUD per item. Multiple items will incur multiple postage charges due to the weight of the package. An order confirmation will be sent to you via email once your order is received. Your purchase will then be shipped the following business day.
As a guide:
International (all areas other than Australia and New Zealand) deliveries should arrive within 4 – 20 business days of dispatch, depending on your region.
*Please note that public holidays and postal company delays may affect your delivery times. alma chains is not responsible for any added taxes or duties in the country of delivery, and may be subject to random customs checks or scans. Please determine importing taxes, duties and thresholds with your local postal company. All orders placed over the weekend will be sent out the following business day. If you do not receive your order in the timeframe specified, please contact us noting your order number and item details.
Returns and refunds policy
alma chains hopes that all customers are satisfied with their purchase. If you are unhappy with your alma chains purchase, please contact us at firstname.lastname@example.org clearly outlining any faults with the item, your order number and the reason why you wish to return the item. Emails pertaining to returns and refunds must be received within 14 days of receiving your alma chains purchase. We will contact you within 5 business days of receiving your email, with a procedure for rectifying the issue.
All orders are calculated in Australian Dollars (AUD). All payments must be made using Paypal, which ensures secure payment for both buyer and seller. For more information on Paypal's buyer protection policies please click here.
Here are a couple of common alma chain customer queries. For further information, please get in touch via our contact page.
When will I receive my alma chain?
Within Australia, your alma chains purchase should be delivered within 1-5 business days, depending on your location:
Metropolitan Melbourne, Sydney and Adelaide: 1-3 business days
Metropolitan Brisbane, Hobart and Perth: 2-4 business days
Regional Victoria, NSW and South Australia: 2-4 business days
All other areas: 2-5 business days
International orders: 4-20 business days
If you have not received your order at the end of these estimated times, please contact us at email@example.com for further info.
How do I look after my alma chain?
alma chains are built to hold your sunnies, but they're delicate creatures, so please don’t expect them to hold anything too heavy!
Keep them away from fabrics that may catch or pull and try to keep them dry whenever possible. Wipe them down with a wet cloth if dirty, then dry them quickly.
The rubber ends allow for you to move your chain on and off as you please, but don’t forget to slide the metal coil down the rubber to widen the hole, before pulling them off your glasses.
Keep in mind the rubber can be overstretched and may snap if used on super-mega-maxi-wide arms.
The chain may fade or change colour over time, but that just gives them character and makes them a little grungy. We like that.
Do you offer wholesale?
For wholesale enquiries, please contact us at firstname.lastname@example.org to further discuss.